Ouya apologizes to burned customers, offers store credit to make amends
There’s no question the Ouya has had a rough start since it was released earlier this Summer. From a brief delay to defective controllers, backers have had their fair share of reasons to be feel a little less than enthusiastic about the $99 open-source console. One of the most serious offenses of the system’s launch though was the fact that some backers who supported the system’s Kickstarter campaign didn’t even receive their consoles until after the official June 25th retail release of the system.
To make amends for the shiny silver system’s less than stellar debut, Ouya founder Julie Uhrman sent this email out to the Ouya faithful,
To our beloved backers,
It’s been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality.
It wasn’t OK that some of you—our most loyal supporters—didn’t get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you’ve played on, putting up with our bumps and bugs as we work to get better every day.
That being the case, we want to do more than tell you how much we appreciate you—we want to show it.
If you feel you’ve had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.
If you are annoyed with us, we hope this is a first step to winning back your
And for those that are loving on us, love on.
We’ve learned a lot over the past year and we’re going to continue making OUYA better every day!
While we don’t expect the uber leet $13.37 in credit to go a tremendously long way on the Ouya Store, it’s always good to see a company go out of their way to try to make right with their customers.
Stay gold, Julie Uhrman. Stay gold.